We “Star Cars Bow Ltd” reserve the right to alter or change the terms & conditions of our services stated here at any time.  By placing a Booking with us you agree to be bound by these Terms; all Passengers are bound by these Terms whether or not they are the party making the Booking.

References in these Terms to “us” or ”we” or “our” or “the Company” refers to Star Cars Bow Ltd, and references to “you” or “your” or “the Customer” refers to the party making a Booking with us or any person acting on their behalf.




The Company shall use all reasonable endeavours to get you to your destination on time but shall not be responsible for any loss or damage due to delays. The Company always strives to deliver a reliable service. However sometimes cars cannot arrive at the time a customer has booked, for reasons beyond our control. If your car is running late, please contact our office immediately on 0208 980 9999 and we will do our best to tell you why your car is late and advise you of approximate arrival time.


It is the Customers responsibility to allow sufficient time for the journey and the Customer should allow additional time for delays and unexpected occurrences where the journey is important, especially if onward connections may be missed. Control Room staff may advise on average journey times but the decision and responsibility as to booking time ultimately lies with the Customer.


The Company will endeavour to book details correctly. However, we will not be held responsible for any misunderstandings during telephone bookings between the booking telephonist and the customer resulting in late arrival of the vehicle, incorrect vehicle type or non-arrival due to a cancelled booking. Under no circumstances shall the Company be liable (in contract or otherwise) for any loss of profits, business or for any indirect or consequential loss whatsoever.


All luggage and/or personal possessions are carried entirely at your risk. Items left by Customers in vehicles will be stored for collection at the Company head office. The Company, where relevant and within its means will attempt to contact the customer and inform them of their lost possessions.


The Company is principal, for the purposes of Regulation 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000 (as amended) and acknowledges its responsibility to the Customer in accepting the booking and provision of the journey.


The Company shall be entitled to cancel all services in the event of a declared national emergency, riot, fuel shortage, industrial action, extreme weather or terrorist attack, or other circumstances beyond its control.


If the car breaks down during your journey the Company will endeavour to arrange an alternative car to complete the journey as soon as practicable.


The customer shall compensate the Company against all losses, costs, damages, and expenses arising from any act or omission of any passenger in their party.




All of our Drivers are fully Licensed by Tfl and have full DBS checks and medicals which are checked by Tfl. The Vehicles are fully insured with Hire and Reward insurance, Licensed by Tfl and have 2 MOT’s per annum.


Our Drivers are all Self Employed and all have a Company induction when they start with us.


Disorderly Behaviour


We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances.




In the unlikely event that you are unhappy with the service, Please call our control manager on 0208 980 9999, they are available 24/7.Alternatively you can email the details of your complaint to



Vehicle Capacities



Saloon- 1-4 passengers, 1-2 suitcases and 2 hand baggage.

Estate- 1-4 passengers, 3-4 suitcases and 2 hand baggage.

MPV and larger:

1-4 passengers, 6 suitcases and 6 hand baggage.

5 passengers, 5 suitcases and 5 hand baggage.

6 passengers, 2 suitcases and 6 hand baggage s

7 seat minibus- 1-7 passengers, 8 suitcases and 8 hand baggage.

8 seat minibus- 1-8 passengers, 8suitcases and 8 hand baggage.




The Customer agrees to make a fare payment to the Company in consideration of the provision of a private hire booking and journey.


The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company, arising from any variation from the Original Journey specified at the time of booking.


The Customer will be responsible for the conduct of all passenger(s) and shall pay for any loss and/or damage caused by such passenger(s) to the vehicle or any other property of the Company, including but not limited to cleaning costs following any spillage or soiling of the vehicle.


If the booking is cancelled upon arrival of the vehicle to collect the Customer of any passenger(s) a cancellation fee will be payable by the Customer to the Company.


Airport Pickups and Drop offs


In relation to collections from airports/airport pickups; there is 30 minute car parking fees included. The Company will allow 50 minutes (starting from the landing time). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 50 minutes plus any additional car parking fees (minus the first 30 minutes).


With regards to Airport Drop offs nearly all Airports charge to drop off, this cost is payable in full by the passenger and will be added to the fare.


Cancelation Fees:


ASAP journeys- cancelation fees apply if the driver arrived at the pickup address.

Per bookings/local pickups- cancelation fees apply if the customer cancels 5 minutes or less before the booking and the driver is already dispatched.

Pre bookings/central London & Knightsbridge- cancelation fees apply if the customer cancels 10 minutes or less before the booking and the driver is already dispatched.

Pre bookings/outside our pickup area- cancelation fees apply if the customer cancels 20 minutes or less before the booking and the driver is already dispatched.

Pre bookings/outside M25- cancelation fees apply if the customer cancels 30 minutes or less before the booking and the driver is already dispatched.

Pre bookings/airport pickups- cancelation fees apply if the customer cancels after the driver has entered the car park.


In all instances cancellations due to any of the above will be charged at the full fare. 

Changes to the Journey


In the event that the Customer requires the Company during the course of the Original Journey to make any alternative pick up(s) or collection(s)of passenger(s) or goods from other locations during the course of the Original Journey or drop off any passenger(s) at other locations other than specified in the Original Journey or to take any variation for the Original Journey route specified at the time of booking, additional charges may be applied by the Company, at its then current charge rate, which is available on request.


In the event that the Customer requires more than 4 passengers to travel in a vehicle and has not specified this at the time of booking of the Original Journey additional charges may be levied by the Company, at its then standard charge rates, which are available on request for the provision of a larger vehicle or the carriage of additional passengers in excess of 4.


Cleaning Costs

£50 for Saloon & Estate.

£60 for MPV & Minibus.


Waiting/Loading Time


The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time specified by the Customer when the booking is made. The Company will allow 5 minutes for waiting or loading, when picking up the Customer and passenger(s). In the event that all Customers have not boarded the vehicle within 5 minutes of the time specified at the time of booking the Original Journey or if no time is specified the time of arrival of the vehicle at the pickup address the Company reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 5 minutes).


All telephone calls will be recorded and monitored for training and security purposes.


Company Information:


Star Cars Bow ltd.

72 Bow Road, London E3 4DL  

Tel: 0208 980 9999

Company registration No: 10518662

Public Carriage Office (PCO) Private Hire Operator License: 009868 


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